30-Day Return & Refund Policy

30-day return window

You have 30 days from the date your order is delivered to send an eligible item back to Terralora. Please start the return within this 30-day period.

This policy applies to orders delivered to the countries listed below.

• United Arab Emirates
• Austria
• Australia
• Belgium
• Bahrain
• Canada
• Switzerland
• Germany
• Denmark
• Egypt
• Spain
• France
• United Kingdom
• Croatia
• Hungary
• Ireland
• Italy
• Lithuania
• Netherlands
• New Zealand
• Romania
• Saudi Arabia
• Sweden
• United States

What can be returned

We accept returns for both defective and non-defective products. For a non-defective return, the product must be in new, unused condition and returned with all parts and accessories that arrived with it.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us so we can document the issue and arrange the correct resolution.

Return method and shipping costs

Returns are accepted by mail after return instructions are confirmed by Terralora.

For damaged, defective, incorrect or incomplete items, contact Terralora before shipping anything back so the studio can confirm the appropriate resolution and return-shipping arrangement.

For change-of-mind or other non-defective returns, return shipping costs may be the customer’s responsibility unless Terralora confirms otherwise. Please package the item securely and use a tracked service when instructed.

Exchanges

Exchanges are accepted within the same 30-day return window for eligible products. Contact us before returning the item so we can confirm availability and the exchange instructions.

Fees

• Return shipping: depends on the reason for return, destination and the return instructions confirmed by Terralora.
• Damaged, defective, incorrect or incomplete orders are reviewed by Terralora support for the appropriate remedy.
• Any applicable return costs are confirmed before the customer sends the parcel.

Refund processing time

After the returned item is received and reviewed, an approved refund is sent to the original payment method. Terralora processes approved refunds within 30 days of receiving the returned item.

Your bank or card provider may require additional time to display the refund after Terralora has issued it.

How to start a return or exchange

• Contact Terralora and include your order number and the email address used for the order.
• For damaged, defective, missing, or incorrect items, include clear photographs of the item, outer box, internal packaging, and shipping label when possible.
• Keep the original packaging until your request has been reviewed.
• Wait for Terralora return instructions before sending the parcel so the correct return address and shipping method can be confirmed.

Contactar con Terralora

Email: [email protected]

Phone / WhatsApp: +90 540 023 12 99

Studio: Kayseri, Türkiye

Questions?

Si necesitas aclaraciones sobre un pedido, producto, solicitud mayorista o alguna de estas políticas, ponte en contacto con el estudio Terralora antes de realizar tu pedido.