Privacy Policy

This policy explains how Terralora Ceramics collects, uses, shares, stores, and protects personal information when you visit our website, contact us, or place an order.

Last updated: July 30, 2026

1. Who We Are

Terralora Ceramics is operated by İbrahim Burak Karakaya, trading as Terralora Ceramics.

For applicable data protection purposes, İbrahim Burak Karakaya, trading as Terralora Ceramics, is the data controller responsible for the personal information described in this policy.

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2. Scope of This Policy

This Privacy Policy applies when you:

• Visit terraloraceramics.com;
• Create or use a customer account;
• Place or attempt to place an order;
• Subscribe to marketing communications;
• Contact customer support;
• Submit a review, photograph, or other content; or
• Otherwise interact with Terralora Ceramics.

Our store is hosted and powered by Shopify. Shopify processes certain personal information in connection with providing the e-commerce platform and related services.

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3. Personal Information We Collect

Depending on how you interact with us, we may collect:

Identity and contact information

Your name, billing and shipping address, email address, telephone number, account information, and recipient details.

Order and transaction information

Products ordered, order value, currency, discounts, order history, returns, refunds, delivery information, and customer service records.

Payment information

Payments are processed by banks and payment service providers. Terralora Ceramics generally does not receive or store complete payment card numbers. We may receive limited payment information such as payment status, transaction reference, card type, or the final digits of a card.

Device and website information

Internet Protocol address, browser type, device information, operating system, pages viewed, referring pages, website activity, approximate location, cookie identifiers, and related technical information.

Communications

Messages, emails, support requests, return requests, reviews, photographs, feedback, and other information you send to us.

Marketing preferences

Your newsletter subscription, advertising preferences, consent records, and communication choices.

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4. How We Collect Personal Information

We may collect information:

• Directly from you when you place an order or contact us;
• Automatically through cookies and similar technologies;
• From Shopify and applications connected to our store;
• From payment processors, banks, and fraud-prevention providers;
• From shipping carriers and logistics providers;
• From social media or advertising platforms where applicable; and
• From legally available sources where permitted.

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5. How We Use Personal Information

We may use personal information to:

• Process, produce, personalize, package, and deliver orders;
• Receive and verify payments;
• Provide order confirmations and delivery updates;
• Manage returns, refunds, cancellations, and warranty matters;
• Respond to questions and provide customer support;
• Operate, maintain, secure, and improve our website;
• Detect and prevent fraud, abuse, and unauthorized transactions;
• Maintain accounting, tax, customs, and business records;
• Comply with legal obligations and lawful authority requests;
• Measure website performance and understand customer interests;
• Send marketing communications where legally permitted; and
• Establish, exercise, or defend legal claims.

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6. Legal Bases for Processing

Depending on your location and the processing activity, we may process personal information on one or more of the following grounds:

• To perform a contract with you or take steps before entering a contract;
• To comply with a legal obligation;
• With your consent;
• For our legitimate interests or those of another party, where those interests are not overridden by your rights;
• For the establishment, exercise, or protection of legal rights; and
• Any other lawful processing condition available under applicable legislation.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing lawfully completed before withdrawal.

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7. Cookies and Similar Technologies

Our website and service providers, including Shopify, may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

• Essential store, security, cart, and checkout functions;
• Remembering preferences and account settings;
• Measuring website traffic and performance;
• Understanding how visitors use the website; and
• Advertising and marketing where permitted and consented to.

Where required by law, non-essential cookies will not be used until you provide consent. You can manage available choices through our cookie banner and your browser settings.

Blocking certain cookies may affect the operation of the cart, checkout, account, or other website features.

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8. Marketing Communications

We may send promotional emails or messages where you have consented or where another lawful basis permits us to do so.

You may unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting us.

Even after unsubscribing from marketing, we may still send essential transactional communications concerning orders, payments, deliveries, returns, security, or customer service.

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9. How We Share Personal Information

We may share personal information only where reasonably necessary with:

• Shopify and store applications;
• Banks and payment service providers;
• Shipping carriers, customs agents, and logistics providers;
• Website hosting, security, fraud-prevention, and IT providers;
• Analytics, advertising, and marketing providers where applicable;
• Accountants, legal advisers, insurers, and other professional advisers;
• Government authorities, courts, regulators, or law enforcement where legally required; and
• A purchaser or successor in connection with a lawful sale, restructuring, or transfer of the business.

Service providers may use personal information only for the services they provide or as otherwise permitted by their applicable agreements and laws.

We do not sell personal information for money.

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10. International Data Transfers

Terralora Ceramics operates from Türkiye and serves customers in multiple countries.

Shopify and some of our service providers may process or store personal information in countries other than the country where you live.

Where applicable law requires it, international transfers will be made using recognized legal mechanisms and appropriate contractual, organizational, or technical safeguards.

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11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

• The duration of our customer relationship;
• Order, return, warranty, or customer service requirements;
• Accounting, tax, customs, and legal recordkeeping obligations;
• Fraud-prevention and security requirements;
• Applicable limitation periods; and
• The establishment, exercise, or defense of legal claims.

When information is no longer required, it will be deleted, anonymized, or securely retained where deletion is not immediately possible.

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12. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure. Customers should protect their account credentials and contact us if they suspect unauthorized activity.

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13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Learn whether your personal information is being processed;
• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion or erasure where legally available;
• Request restriction of processing;
• Object to certain processing, including direct marketing;
• Request data portability where applicable;
• Withdraw consent at any time;
• Request information about recipients of your information;
• Request review of certain automated decisions where applicable; and
• Complain to a competent data protection authority.

We may need to verify your identity before processing a privacy request. We may also retain information where required by law or where a lawful exception applies.

To exercise your rights, contact: shop@ambianceexport.com

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14. United States Privacy Choices

Residents of certain United States jurisdictions may have additional rights regarding access, deletion, correction, targeted advertising, or the sale or sharing of personal information, where the relevant law applies to our activities.

Available requests may be submitted using the contact information below or through any privacy opt-out page made available on our website.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

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15. Children’s Privacy

Our website and online store are intended for adults who are legally able to enter into purchase agreements.

We do not knowingly collect personal information directly from children without the authorization required by applicable law.

A parent or guardian who believes that a child has provided personal information may contact us to request review and appropriate action.

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16. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for services outside our control.

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17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, services, applications, legal requirements, or data-processing practices.

The current version will be published on this page with its updated revision date. Where required, we will provide additional notice of material changes.

Privacy Requests

Contact us to exercise an applicable privacy right or ask how your information is processed.

İbrahim Burak Karakaya
Terralora Ceramics
2774. Sokak, 38190 Kayseri, Türkiye

shop@ambianceexport.com
+90 540 023 1299