How do I know if Royal Canin dog food is original?

We're sure many of you have come across news about counterfeit Royal Canin pet food purchased from unregulated and unauthorized sellers on various online marketplaces. Learning that products sold under the "cheap food" label often feature counterfeit packaging and are filled with open or low-quality fake food has deeply affected us all. We understand the concerns of those who trust the Royal Canin brand for their pet's health. But don't worry, this time the news is good.

Royal Canin has come up with a fantastic solution to this problem and, setting a precedent in the pet food sector in Turkey, has implemented the "Hologrammed QR Code Product Verification System." To prevent the sale of counterfeit food and increase product safety, Royal Canin, which developed the "Uncopyable Hologrammed QR Code" technology, allows you to verify the authenticity of the product thanks to the special hologram added to the product packaging. It's not just an authenticity test; it also serves as a digital identity that tracks the entire process from the factory to your home. Furthermore, by registering your pet's information in the Royal Canin Up system, you have the chance to receive free nutritional advice from veterinarians within Royal Canin. If you're ready, as a "Royal Canin Authorized Dealer" Terralora, we'll share with you in detail how to verify the authenticity of the pet food you purchased in seconds. As a first step, let's start this reliable process by downloading the "Royal Canin Up" application to your phone from Google Play or the App Store. After downloading the application for free, you should create your profile by entering your information.

If you're ready; as Terralora, an "Authorized Royal Canin Dealer," we are sharing with you in detail how to verify the authenticity of the food you purchased in seconds.

As a first step, let's start this reliable process by downloading the "Royal Canin Up" application to your phone from Google Play or the App Store. After downloading the application for free, you must create your profile by entering your information.

Step-by-Step Guide to Verifying the Authenticity of Your Pet Food

We would like to emphasize that the verification process for the authenticity of your Royal Canin product can only be done through the “Royal Canin Up” application. We will proceed step-by-step with the process.

1. After logging in with your profile, allow camera access by clicking the red “Scan QR Code” button on the screen that opens.
2. Locate the bright, gray holographic label on top of the package. Make sure the label is not damaged.
3. Remove the holographic label on the package.
4. Scan the QR code (square code) under the label from within the “Royal Canin Up” application.
5. And here are the results!

What do the green, yellow, or red warning screens that appear after scanning the QR code mean?

ORIGINAL PRODUCT 💚

This means you purchased it from a genuine authorized retailer like Terralora, meaning "This product is original and you are the first to scan it." Your pet can safely consume the food you purchased. Remember: The holographic QR codes on Royal Canin packages cannot be copied in any way and can only be scanned once through the app.

PREVIOUSLY TAUGHT 💛

The product is genuine, but the error message indicates that the code has been "scanned by someone else." This can happen with products where the hologram label has been accidentally opened or returned. If you receive this error on a product with an unopened hologram, we recommend contacting the seller.

ORİJİNAL OLMAYAN ÜRÜN 💔

"Warning! This product is not genuine."

We're sorry, if you received this warning, the code is fake or a copy. Please do not use the product and contact your seller immediately to initiate the return process. If you need support regarding the process, you can reach a Royal Canin customer representative via the Royal Canin Up app.

BARKOD (S-CODE) OKUTULDU 🩶

If you encounter this screen, it means "You accidentally scanned the product barcode." One of the most common mistakes is scanning the product code (S-Code) located on the bottom back of the packages instead of the code under the hologram label. For authenticity verification, you must scan the special QR code located under the hologram label.

Frequently Asked Questions

We have shared with you how this transparent structure that Royal Canin aims to build works and how it can easily identify original products. However, we would still like to answer a few important questions that we think you might have.

How reliable is the verification system? Is there a possibility of a false alarm?

Each Royal Canin dry food package has been generated with unique, highly anti-copying QR codes. Since this verification process can only be done through the Royal Canin Up app, when users scan the QR code from the app, it is updated to "QR code used". The fact that the QR code has been scanned is automatically recorded in the system.

When I scanned the QR code with my phone's camera, I was redirected to a website. Is there a problem?

The original codes on the packages do not redirect you to any website; they only perform verification when scanned from within the Royal Canin Up app. If you encounter such a situation, we recommend that you do not click on any links on the site that opens. If you need support, you can reach a Royal Canin customer representative at 0216 706 72 87.

Why is a phone number mandatory in the app?

This is an important part of the “Closed-Loop Security System”. To verify your identity within the Royal Canin Up app, you must confirm that you are a real person. This is a necessary step to prevent counterfeit pet food vendors from generating random codes and to detect code copying.

My product doesn't have a hologram. Is it fake?

Royal Canin has implemented hologram labels on all dry packaged pet foods by the end of June 2025. It is anticipated that all packages without holograms currently on the market will be sold out by the end of September 2025. If the product you purchased from an authorized vendor does not have a hologram label and you want to be sure of its authenticity, you can contact a Royal Canin Up customer representative at 0216 706 72 87.

I scanned the QR code but no information appeared, what should I do?

To ensure the code you scanned is an original QR code, you can contact Royal Canin Up customer service at 0216 706 72 87.

NEDEN Terralora?

Those who choose us are happy, and we are even happier. So why does everyone choose Terralora?

100% ORIGINAL PRODUCTS 🐾

We are an authorized dealer of all products on our website and mobile application. You can view the “Authorized Sales Certificate” issued by Royal Canin Turkey in the Frequently Asked Questions section.

FREE EASY RETURNS 🪃

You can return products you are not satisfied with within 15 days without paying any shipping costs.

CAUTIOUS PACKAGING 📦

We place your orders securely in Terralora boxes and package them carefully.

FREE FAST SHIPPING ⚡

FREE shipping to anywhere in Turkey on all orders of 799₺ and above!