Privacy Policy

Information we collect

We collect only the information reasonably needed to operate the store, serve customers, and meet legal and accounting obligations.

• Account details such as name, email address, phone number, country, and encrypted password credentials.
• Order information such as products purchased, order value, delivery details, order status, and tracking information.
• Wholesale application information such as business name, website, store type, tax or registration information, expected order range, and application notes.
• Messages you send through our contact form and newsletter subscription preferences.
• Basic technical information required for security, sessions, language preferences, and reliable site operation.

Payments

Checkout and payment processing are provided through Whop. Terralora does not store full payment card numbers or card security codes on this hosting account. Payment availability may vary by country, currency, and Whop checkout eligibility.

How we use information

• To create and manage customer accounts.
• To prepare, fulfill, track, support, refund, or replace orders.
• To review and manage wholesale applications and approved trade accounts.
• To respond to customer messages and provide requested support.
• To prevent fraud, abuse, unauthorized access, and technical errors.
• To meet tax, accounting, consumer-protection, and other applicable legal obligations.

Sharing and service providers

We may share the minimum necessary information with service providers involved in payment processing, shipping, hosting, email delivery, translation, analytics, and fraud prevention. We do not sell customer personal information to advertisers.

International processing

Terralora operates from Kayseri, Türkiye and serves customers internationally. Depending on where you live, information may be processed in Türkiye or by service providers in other countries.

Retention and security

We retain records for as long as needed for active customer service, accounting, legal, fraud-prevention, and business-record purposes. Passwords are stored as secure hashes. Administrative and checkout integrations use server-side credentials that are not intentionally exposed to visitors.

Your choices

• You can update account information by contacting us.
• You may unsubscribe from marketing emails at any time.
• You can request information about the personal data associated with your account, subject to applicable law and legitimate record-retention requirements.
• You may change language, region, and currency preferences from the site footer.

Contact

Privacy questions can be sent to the store email shown in the footer. Please include enough information for us to identify the account or order concerned.

Questions?

If you need clarification about an order, product, wholesale application, or one of these policies, contact the Terralora studio before placing your order.